Shipping policy

DREYS SHIPPING POLICY

Order Processing

  • Orders placed are processed within 24 hours. { excluding holidays by the courier partner}.
  • Orders placed after noon or on weekends and holidays may begin processing the next business day.
  • You'll receive a confirmation email with tracking as soon as your order ships, if the shipping partner's method supports it.

Delivery Timeline

  • SOUTH OF INDIA : Delivery of products in the hands of the customer normally takes 2 to 5 working days.
  • N0RTH OF INDIA : Delivery pf products in the hands of the customer normally takes 7 to 10 workings days, depending on the location and courier service availability.
  • International Orders are handled only through WhatsApp or Instagram DMs. Delivery timeline are based on the courier partner estimations.
  • Delivery times are estimates, not guarantees, and begin once your order ships. They may be affected by carrier delays, weather, or other events outside our control.

Shipping Destinations and Cost

  • We currently ship to all the states within INDIA.
  • Shipping Costs are not charged for DREYS CUSTOMER within INDIA. Any additional cost for complicated pin codes will be charged based on the courier partner.
  • International orders may be subject to customs duties, import taxes, fees, and customs delays. Any applicable charges will be shown before you complete your purchase.
  • International shipping cost will be informed after finalising the product weight with the courier partner and their estimation will be shared with the International Customers.

Order Tracking

  • Once your order ships, we'll email you a confirmation with a tracking number and link, if applicable. Please note tracking information may take time to update after you receive it.

Lost, damaged, or delayed packages

  • If your order is lost, damaged, or delayed, contact us and we will help you work with the carrier.
  • Dreys customers kindly ensure that your delivery address and contact details are accurate. Dreys is not responsible for any delay or non delivery due to incorrect information or not available during the delivery of the product by the courier person.

CONTACT INFORMATION

WhatsApp Phone number: { +919500074381 }

Email: { contactdreys@gmail.com }

Reply Timings : 9 AM - 9 PM

Dreys Address :

No.16/45, P.V. Kovil street, Mylapore, Chennai - 600004, Tamil Nadu, India. 

{ Queries received beyond the timings will be addressed on the following day }